Please follow this list of care suggestions to ensure you get the most out of your new pieces:
Soapy water can keep jewelry clean and prevent it from tarnishing. Silver jewelry may be worn while showering. Particular care should be observed in order to avoid loss of material to the enameled jewels. Please avoid contact with chemical substances including lotions, creams, perfumes and silver dip. Please avoid contact with sea and ocean water and swimming pools. Both salt water and chlorine can damage silver and enameling. Should Dog Fever piece need any attention, please send it back to us.
Avoid exposing sterling silver to harsh chemicals such as chlorine, cosmetics, hair spray, and perfume. When cleaning sterling silver, use a phosphate-free detergent or low abrasive cleaner designed for cleaning silver. You can wash your jewelry periodically with mild dish soap and warm water. Make sure to rinse well and dry completely with a soft cloth before storing. Use silver polish to restore the finish and protect sterling silver from tarnishing. Store sterling silver jewelry in tarnish prevention cloths or bags that are treated to slow down the tarnishing process. It is also important to separate jewelry when being stored to avoid scratching. If you are not going to wear the piece for a long time, use small zip lock bags to keep it sealed and dry. Do not store the silver jewelry directly in contact with wood surfaces as wood may contain acids that can damage the finish.
If a piece is damaged or needs to be sized, please email us to discuss repair options.
We ship all complementary ground shipping orders to a United States address via USPS. Orders are shipped within 48 hours at the time the order was placed. Please note that all shipping times are in business days. We currently offer 4 shipping methods for Domestic orders: Ground Shipping, 2-Day UPS Shipping, Next Day UPS Shipping, Saturday UPS Delivery.
• Ground Shipping $0
• 2-Day UPS Shipping $20.00
• Next Day UPS Shipping $40.00
• Saturday UPS Delivery $65.00
• International Shipping $40.00
All orders shipped to addresses outside of the United States are shipped via UPS Worldwide Expedited. Shipping times vary based on destination.
We will send an email notification including tracking information when your package has shipped. You can also view the status of your order and obtain tracking information in My Purchases.
All prices are displayed in US dollar. We accept VISA, MasterCard, Amex, Discover credit cards for payment.
We will charge 8.5% sales tax for all online orders that are being shipped to California. Other states are not charged at this time.
WARRANTY AND AUTHENTICITY
Dog Fever jewelry is guaranteed against production defects for 24 months from date of purchase. Enameled jewelry is hand-painted in Italy creating unique pieces with slight variations and are therefore not included. Every piece is made from Sterling Silver 925% and guarantees no release of Nickel and Cadmium.
Accidental damage, normal wear and tear, improper use or unauthorized repairs by someone other than Dog Fever, voids this guarantee. To ensure the validity of the guarantee, it is essential to present proof of purchase from an official Dog Fever dealer.