We hope that you will be delighted with your new purchase. However, if for some reason you are not satisfied we are happy to offer an exchange or credit card refund only returned within 30 days of purchase.
Custom made pieces are not returnable.
Worn, damaged or altered jewelry is not returnable under any circumstances.
All returns require a Return Merchandise Authorization # (RMA)
You can request your RMA by sending this form:
You must include the RMA and a copy of original receipt with your return.
Returns received back after 30 days from purchase day will not be accepted.
Please note that shipping charges are non-refundable.
We recommend that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is return back to us. We recommend insuring your package. We are not responsible for any returned packages that are lost in transit.
Please ship returns to:
P.O. Box 641404
San Francisco, CA 94164
Once a return arrives at our warehouse, it will take us 2-3 days to process. You will be notified via email once your return has been completed.
Returns and refunds may be at the discretion of Hug4DogLovers Fine Jewelry.